Returns & Exchanges
At Casper, we believe everyone deserves a better night's sleep, which is why we offer a risk-free 100-night trial on our mattresses and a 30-day return window for accessories. If you aren't completely satisfied with your purchase, we will arrange for a full refund and even handle the heavy lifting for mattress pickups.
Initiate Your Return
Visit our online returns portal or contact our Sleep Specialists to start the process within your eligible trial period.
Prepare the Item
For smaller items like sheets or pillows, place them back in their original packaging; for mattresses, there is no need to worry about re-boxing.
Schedule a Pickup
We will coordinate with a local charity or recycling center to pick up mattress returns directly from your home at no extra cost.
Receive Your Refund
Once the return is confirmed or the item is received at our warehouse, we will issue a full refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing